Customer Due Diligence Analyst – Onboarding

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Perform thorough evaluations of new Mettle account applications.

• Make equitable and justifiable decline decisions when necessary.

• Detect and address economic crime risks while escalating issues efficiently.

• Adhere to NatWest Group policies and follow NatWest Boxed procedures.

• Improve processes for enhanced effectiveness and efficiency.

• Analyze KYC/KYB check reports and application data to avert application fraud.

• Evaluate the nature and purpose of customer accounts.

• Review name-screening results for PEPs, sanctions, and negative press.

• Escalate genuine matches or make well-reasoned discounting choices.

• Investigate application fraud and other economic crime alerts utilizing internal and external databases, including UID and Cifas.

• Engage with customers and manage chat communications within service level agreements (SLAs).

• Convey information clearly and succinctly using Mettle's supportive communication style.

⛳️ Requirements

• Prior experience in customer due diligence, economic crime prevention, or related fields (e.g., AML, PEPs/Sanctions, KYC/KYB).

• Knowledge of CDD or Financial Crime.

• Strong communication skills with an emphasis on achieving positive customer outcomes.

• Inquisitive and analytical mindset with the ability to implement a risk-based strategy across high volumes of work.

• Capability to excel in a fast-paced environment while managing multiple priorities.

• Excellent written and verbal communication abilities.

• Proficient command of the English language.

• Sharp critical thinking skills.

• Sound decision-making capabilities.

• Outstanding time management skills.

• Meticulous attention to detail.

• Proactive and self-motivated approach.

• High level of accuracy in work and record-keeping.

🏝️ Benefits

• Collaborative team environment.

• Investment in career development.

• Opportunity to achieve recognized qualifications with employer support after joining.

• Remote-first working arrangement.