Customer Delivery Architect

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Serve as the technical expert for SONiC deployments on Cisco Silicon One platforms within extensive production settings.

• Offer architectural direction and operational assistance for hyperscale data center fabrics that support AI/ML workloads.

• Diagnose intricate issues throughout the stack, including SONiC containers, Linux networking, routing protocols, and ASIC forwarding behavior.

• Conduct in-depth debugging and analysis utilizing Silicon One SDK tools and ASIC telemetry to pinpoint hardware-software interactions.

• Provide support for both production and pre-production validation environments operating SONiC and Cisco platforms.

• Work closely with Cisco silicon architects, SONiC developers, and software engineering teams to address defects and enhance platform functionalities.

• Enhance network fabrics tailored for AI/ML clusters.

• Assist customers in adopting DevOps-oriented operational models, including CI/CD pipelines for SONiC software validation and infrastructure automation.

• Aid in implementing observability, telemetry, and automated validation frameworks to enhance reliability at hyperscale.

• Function as a trusted technical advisor, fostering strong relationships with customer network engineering and infrastructure teams.

⛳️ Requirements

• Bachelor's degree in Computer Science, Electrical Engineering, or a related discipline (or equivalent experience).

• Over 10 years of experience in networking, distributed systems, or hyperscale infrastructure.

• Profound understanding of data center networking architectures and large-scale routing environments.

• Exceptional troubleshooting abilities across software, hardware, and network protocols.

• Experience in large production environments with minimal oversight.

• Extensive hands-on experience with SONiC architecture and its operations.

• Knowledge of SAI, Redis DB models, containerized services, and control-plane architecture.

• Strong familiarity with the Linux networking stack and kernel internals.

• Experience in diagnosing network behavior using Linux tools and system-level diagnostics.

• Familiarity with Docker or Kubernetes-based service orchestration.

• Experience with merchant silicon or programmable ASIC platforms.

• Familiarity with Cisco Silicon One architecture or comparable programmable switching silicon.

• Capability to analyze packet forwarding pipelines and hardware counters.

• Experience in supporting AI cluster networking or HPC fabrics.

• Knowledge of RoCE networking, congestion management, and performance enhancement.

• Strong automation skills with Python and Linux tools.

• Familiarity with open-source development workflows and Git-based collaboration.

• Comprehensive understanding of networking protocols such as BGP, ISIS, MPLS and Segment Routing, VXLAN / EVPN, and IPv6.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short and long-term disability coverage.

• Basic life insurance.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee's birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year.

• Flexible vacation time off program.

• 80 hours of sick time off provided on the hire date.

• Up to 80 hours of unused sick time carried forward from one calendar year to the next.

• Optional 10 paid days per full calendar year to volunteer.

• Annual bonuses for non-sales roles.