Customer Dedicated Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct general analytics and statistical modeling on current data sets related to products and processes.

• Identify areas for process enhancement, improved efficiency, and automation of data-analysis methodologies.

• Analyze data patterns and trends to address business inquiries and enhance decision-making.

• Collaborate with Business and Information Technology teams on both routine and special projects.

• Create and sustain advanced Excel reports utilizing pivot tables, Power Query scripts, dynamic arrays, and intricate formulas.

• Develop, maintain, and optimize VBA/macros for process automation.

• Work with stakeholders to design Power BI dashboards and interpret DAX measures.

• Employ best practices in data visualization.

• Analyze data to produce actionable insights that support decision-making.

• Organize and manage data within OneDrive and SharePoint.

• Clearly communicate complex data findings to non-technical team members.

• Manage multiple tasks while ensuring exceptional attention to detail.

⛳️ Requirements

• Knowledge of DAX and best practices in data visualization.

• Proficiency in Microsoft Excel, including pivot tables, Power Query, dynamic arrays, and complex formulas.

• Demonstrated expertise in VBA/macro development for process automation.

• Skills in Microsoft Power Platform, including Power Automate and Power Apps.

• Strong problem-solving abilities.

• Capability to articulate technical data insights to non-technical audiences.

• Ability to effectively manage multiple priorities with a focus on detail.

• Preferred: previous experience in customer operations or similar roles.

• Preferred: 2–3 years in a comparable position.

• Preferred: experience in creating Smartsheet sheets, workflows, and dashboards.

• Preferred: general knowledge of Python, R, or APIs.

• Preferred: Microsoft Office Specialist: Excel Expert or Power BI/Power Platform certifications.

• Preferred: familiarity with project management tools like Microsoft Teams.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Medical, Dental, and Vision Insurance options for Single, Employee + Spouse or Children, and Family Coverage.

• 401(k) with a discretionary company match of $0.50 on the $1.00 up to 6% of pay (for U.S. positions only).

• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents.

• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (along with any leave mandated by federal, state, and local laws).

• Health Care and Dependent Care Flexible Spending Accounts.

• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from the date of hire; 40–56 hours of sick time per year based on seniority and advanced upon hire.

• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays.

• Employee Assistance Program.

• Employee Resource Groups for networking and team building.

• Tuition Reimbursement Program.

• Employee Referral Program.

• Reimbursement for safety shoes and safety glasses (depending on position).

• Employee discounts through BenefitHub.

• Opportunities for advancement.