Customer Compliance Officer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the strategy for customer audit readiness across designated stations.

• Perform pre-audits and validation assessments tailored to airline-specific requirements.

• Ensure that stations are adequately prepared to fulfill customer audit expectations, including those set by UAL and BA.

• Validate audit responses and maintain consistency in representation.

• Monitor audit results and escalate any compliance risks related to customers.

• Govern corrective and preventive actions that arise from customer audits and requirements.

• Ensure that CAPAs are clearly defined, assigned, and time-sensitive.

• Validate that corrective actions effectively address root causes related to customer standards.

• Conduct on-site assessments to ensure compliance with airline operational requirements.

• Identify discrepancies in the interpretation and execution of customer standards.

• Provide guidance to stations on the correct application of customer requirements.

• Monitor compliance-related customer KPIs, audit outcomes, and performance metrics.

• Identify trends and recurring issues that may impact customer compliance risk.

• Deliver structured updates to Excellence Assurance and operational leadership.

• Highlight customer-specific compliance risks, recurring challenges, and performance trends.

• Collaborate with KAM, FSQA, Safety, and Operations to align with customer standards.

• Offer technical insights for internal decision-making and assist KAM with technically validated customer communications.

⛳️ Requirements

• A Bachelor’s degree in engineering, Industrial Engineering, Operations, or a related field.

• Profound knowledge of airline catering operations, HACCP, ISO 22000, and aviation food safety regulations.

• Excellent communication abilities with vendors, regulators, and internal teams.

• Strong problem-solving and analytical capabilities.

• Sound understanding of aviation industry compliance frameworks and airport security protocols.

• Capacity to prioritize tasks and manage multiple responsibilities simultaneously.

• High level of accuracy and strong attention to detail.

• Ability to cultivate relationships at all organizational levels and navigate a highly matrixed environment.

• Proficiency in Microsoft Office and standard business software.

• Effective communication skills in both English and Spanish.

• A minimum of 5 years of progressively responsible experience with major international airlines or comparable large-scale aviation operations.

• Experience in conducting audits, investigations, and inspections in food safety and compliance.

• Familiarity with catering service providers for major airlines, compliance with aviation regulations, and upholding high food safety and quality standards.

• Willingness and capability to travel up to 75% domestically and internationally.

🏝️ Benefits

• Fully remote work arrangement.

• Opportunities for growth and success.

• Exposure to a dynamic, diverse, and multicultural environment.