Customer Care Specialist, Spanish

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Interact with customers to address and resolve their issues and inquiries;

• Notify relevant teams, including account managers, technical specialists, and developers, about any issues;

• Oversee and track the problem-resolution process, gathering feedback from both clients and related teams.

⛳️ Requirements

• Proficiency in **Spanish** (Upper-Intermediate level);

• Proficiency in English (Upper-Intermediate level);

• Ability to remain composed under pressure;

• Familiarity with Microsoft Office and Google Docs;

• A strong desire for learning and personal growth;

• Previous experience in a Customer Support role is a plus;

• Working hours are Monday to Friday from 1pm to 9pm (EEST), with a different schedule during the training period;

🏝️ Benefits

• Access to mental health programs, comprehensive medical insurance, and a sports card*.

• Enjoy the camaraderie of amazing colleagues, a welcoming atmosphere, strong mentorship, and various bonuses & corporate gifts.

• Take advantage of free educational events & courses, along with English classes taught by native speakers.

• Focus on your professional growth in a nurturing environment.

• Choose your preferred working format – remote, office-based, or hybrid, and participate in team-building activities.