Customer Care Specialist I

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Deliver exceptional service to customers

• Address issues related to products or services

• Handle a high volume of incoming calls utilizing knowledge of products and the company

• Process customer orders and direct them to the relevant service site

• Keep clear records of customer interactions in call center databases

• Update system information to ensure accurate customer data throughout the ordering process

• Recognize customer needs, clarify details, investigate issues, and provide precise responses to inquiries and concerns

• Adhere to call center scripts for various topics

• Diagnose customer problems, provide explanations for solutions, facilitate corrections or adjustments, and follow up to guarantee resolution

• Maintain a solid understanding of all product and service offerings and direct requests to the appropriate support specialists

• Discover cross-selling opportunities for additional products and services

• Present product opportunities and forward service leads to Inside Sales specialists for follow-up

⛳️ Requirements

• High School Diploma or two years of equivalent experience is required

• Prior experience in a high-volume call center is preferred

• Must be available to work weekends and holidays as necessary

• Preferred ability to multi-task, prioritize, and manage time effectively

• Demonstrated success in generating new business that leads to increased revenue

• Knowledge of the health care industry is preferred

• Excellent phone and verbal communication skills, coupled with active listening

• Capability to identify problems and devise effective solutions

• Self-control, patience, and the ability to make decisions under pressure

• Strong understanding of products and solutions available in the market, including competitive offerings

• Proficient documentation skills and attention to detail

• Ability to juggle multiple priorities, objectives, and customer obligations in a fast-paced environment

• Customer-focused telephone etiquette and relationship-building skills

• Comprehension of the company's vision, mission, methods, and sales strategy

• Proficient in computer skills including the full MS Suite, Customer Relationship Management Software, and order management systems

• Availability to work from Monday to Wednesday and Fridays, every other weekend, from 3 pm to midnight CST

🏝️ Benefits

• Health insurance options for Medical, Dental & Vision plans

• Short- and Long-Term Disability plans

• Flexible Spending Accounts

• Health Savings Accounts

• Life Insurance Options

• Paid Time Off

• 401K Savings Plan with employer match

• Employee Discounts

• Tuition Reimbursement

• Daily Pay program

• Employee Assistance Program

• Wellness programs

• Coverage for vaccination expenses at a participating clinic when required

• Reasonable accommodations for qualified individuals with disabilities