Customer Care Specialist, Dutch or German

This is a fully remote position, open to applicants in Greece.

📋 Description

• Provide an exceptional customer experience through phone, chat, and email interactions.

• Establish strong, authentic connections with customers, particularly during challenging or sensitive circumstances.

• Actively engage in listening to grasp customer needs, concerns, and underlying issues.

• Communicate with clarity, confidence, and empathy.

• Take complete responsibility for customer issues and drive towards swift resolutions.

• Proactively follow up with customers to ensure all issues are resolved.

• Transform dissatisfied customers into loyal advocates.

• Collaborate with internal teams to escalate, monitor, and resolve complex issues.

• Accurately record customer interactions and outcomes in internal systems.

• Contribute to ongoing improvements by sharing customer insights and feedback.

• Provide support primarily via phone, with chat and email assistance as required.

• Manage intricate or high-impact customer issues.

⛳️ Requirements

• Native or fluent in Dutch or German (both written and spoken).

• At least 6 months of experience in customer care service, regardless of industry.

• Excellent communication skills paired with the emotional intelligence necessary for handling high-impact customer situations.

• A natural empathy and a sincere desire to assist others.

• Ability to remain resilient and composed when addressing complaints or challenging conversations.

• A proactive attitude with strong follow-through capabilities.

• Comfort in a fast-paced, rapidly changing scale-up environment.

• Agile, adaptable, and motivated by change.

• Strong problem-solving abilities and the confidence to take ownership of issues.

• Experience in fintech, banking, payments, or financial services is a plus.

• Previous experience in a phone-based customer support role is advantageous.

• Availability for a 7-day operational support model.

• Willingness to work shifts between 07:00 and 19:00 CET.

• Weekend work required once a month or every 6 weeks.

🏝️ Benefits

• 100% remote working opportunity.

• Up to 15% monthly bonus based on individual and team performance.

• Participation in a Stock Option/Shares program.

• Access to the company's flats in Cyprus as part of our work-and-swim initiative.

• Opportunity to enhance your skills in a fast-paced FinTech environment.

• Flexibility to travel and work remotely or in a hybrid model across Europe.

• Resources and opportunities for ongoing personal and professional development.

• Continuous support and care.

• Competitive salary.