Customer Care Specialist – Dutch or German

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Provide an exceptional customer experience through phone, chat, and email interactions.

• Foster strong, authentic relationships with customers, particularly in challenging or sensitive scenarios.

• Listen actively to grasp customer needs, concerns, and underlying issues.

• Communicate with clarity, confidence, and empathy.

• Take full responsibility for customer issues and ensure quick resolutions.

• Proactively follow up with customers to confirm that their issues have been addressed.

• Transform dissatisfied customers into loyal advocates.

• Work collaboratively with internal teams to escalate, monitor, and resolve complex challenges.

• Accurately record customer interactions and outcomes in internal systems.

• Share customer insights and feedback to facilitate continuous improvement.

• Primarily assist customers via phone, with additional chat and email support as required.

⛳️ Requirements

• Native or fluent in Dutch or German (both written and spoken).

• At least 6 months of experience in customer care services.

• Excellent communication skills paired with the emotional intelligence to manage high-stakes customer situations.

• Empathy and a sincere desire to assist others.

• Resilience and composure in handling complaints or challenging conversations.

• Proactive attitude with a strong commitment to follow through.

• Comfortable working in a fast-paced, continuously evolving scale-up environment.

• Agile, adaptable, and motivated by change.

• Strong problem-solving abilities and the confidence to take initiative.

• Availability for a 7-day operational support model.

• Shifts scheduled between 07:00 and 19:00 CET.

• Weekend shifts required once a month or every six weeks, with advance notice provided.

🏝️ Benefits

• Competitive salary.

• Up to 15% monthly bonus based on individual and team performance.

• Stock Option/Shares program.

• Access to company flats in Cyprus as part of our work-and-swim initiative.

• Opportunities to enhance your skills in a dynamic FinTech environment.

• Fully remote working options.

• Flexibility to travel and work remotely or adopt a hybrid model across Europe.

• Continuous personal and professional development resources and opportunities.

• Ongoing support and care.

• Equal opportunity employer.