Customer Care Specialist

This is a fully remote position, open to applicants in Alabama, +2 more locations.

📋 Description

• Assist with inbound telephone inquiries from members

• Offer support via telephone

• Focus on achieving first call resolution efficiency

• Efficiently handle and respond to customer inquiries as they arrive

• Forward requests to the appropriate departments to mitigate recurring issues

• Ensure quick response and resolution for escalated inquiries

• Continuously enhance knowledge of the Vitality program and pinpoint areas for improvement to enhance members’ experiences

• Recognize problems or deficiencies in existing processes and contribute innovative solutions

• Monitor, evaluate, and report on advancements to current processes

• Communicate effectively in both verbal and written forms to internal and external stakeholders

• Report any issues or concerns within operations, including ticketing system-related problems

• Guide customers on the program and assist with website navigation

• Document submitted events

• Carry out additional responsibilities as assigned

⛳️ Requirements

• Strong communication abilities

• Excellent organizational skills

• Capability to handle multiple priorities

• Customer-oriented and attentive

• High School Diploma

• 1-2 years of customer service experience (Preferred)

• Background in health or wellness (Preferred)

• Bachelor’s degree (Preferred)

🏝️ Benefits

• Medical, Dental & Vision plans

• 401(k) with company match

• Company-paid Life Insurance (Basic, Voluntary & AD&D)

• Company-paid Short Term & Long Term Disability

• Paid Time Off (Vacation, Sick & Public Holidays)

• 100% Paid Family Leave (Maternity/Paternity)

• Wellness Resources