Customer Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Support customers via phone and email regarding inquiries about products and services.

• Handle both incoming and outgoing calls and emails effectively.

• Proactively address potential questions from pet owners during each interaction.

• Take initiative in resolving issues comprehensively, managing them from beginning to end.

• Deliver a top-notch service experience for our customers in a dynamic work environment.

• Assist customers with technical support while they navigate our website.

• Recognize that every interaction is not just about resolving a single issue but also about creating a positive and enjoyable experience.

⛳️ Requirements

• High school diploma or equivalent qualification.

• A minimum of 2+ years of experience in customer service.

• At least 1+ years of relevant experience in the veterinary or healthcare field is mandatory.

• Over 6 months of professional experience with computer and web-based tools.

• Availability to work from 9:30 am to 6 pm ET, Monday to Friday.

• Comfort in virtual settings, including phone interactions with customers throughout your shift.

• Strong communication skills, both verbal and written.

🏝️ Benefits

• Medical, dental, and vision insurance with some dependent coverage.

• Ample paid time off (PTO).

• 401(k) retirement plan.

• A remote-first culture that emphasizes flexibility and trust.

• Competitive base salary accompanied by performance-based incentives.