Customer Care Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the coordination of healthcare services and ensure the timely provision of approved services and items to patients.

• Engage daily with patients, healthcare providers, home health agencies, durable medical equipment suppliers, and health insurance plans.

• Act as a crucial liaison to facilitate seamless transitions of care.

• Ensure adherence to regulatory standards.

• Improve service delivery and enhance patient satisfaction.

⛳️ Requirements

• An associate's degree or equivalent experience is required.

• A high school diploma or equivalent is mandatory; an associate or bachelor’s degree in healthcare administration or a related discipline is preferred.

• 1–3 years of experience in customer service, healthcare coordination, or referral management is necessary.

• Experience with health plans, home health agencies, or durable medical equipment providers is advantageous.

• Strong verbal and written communication skills are essential.

• Excellent problem-solving and conflict-resolution skills are required.

• Ability to multitask in a fast-paced environment while maintaining a keen attention to detail.

• Proficiency in Microsoft Office Suite applications (Word, Excel) is necessary.

• Familiarity with HIPAA, CMS, and healthcare regulatory requirements is important.

🏝️ Benefits

• Medical, Vision, Dental, Short- and Long-term insurance.

• More than 6 Days of Holiday Pay.

• 13 days of Paid Time Off (PTO).

• Employer-paid life insurance.

• 401K plan with employer contribution.

• Wellness program with reward incentives.

• Employee recognition and reward programs.

• Comprehensive paid training program.