Customer Care Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Maintain the current bill counts and policy premiums by informing members when their premium payments are due.

• Assist members with payment processing and establish recurring payment options.

• Guide interested members to the sales department for new policy inquiries or new level term products.

• Timely mail reminder and lapse notifications generated from the system.

• Conduct a minimum of 50 outbound calls daily.

• Analyze daily retention reports to pinpoint key focus areas.

• Address assigned unpaid-account tasks efficiently.

• Provide support on the payment line to ensure timely handling of member calls.

• Manage tasks related to credit card expiration and EFT failures.

• Develop and sustain knowledge of Affinity life and health plans available.

• Achieve targets while maintaining bill counts and premiums on the books.

⛳️ Requirements

• High school diploma or general education degree (GED) is required.

• At least 2 years of experience in customer service and/or sales, ideally within the insurance sector or a comparable combination of education and experience.

• Strong computer skills and the ability to adapt to new software applications.

• Possession of an active Illinois insurance license or the capacity to obtain one within 90 days of employment.

🏝️ Benefits

• Commission

• Merit eligible

• Medical/Rx insurance

• Dental insurance

• Vision insurance

• Life Insurance

• Disability Insurance

• ESPP

• 401k

• Student Loan Assistance

• Tuition Reimbursement

• Free Mental Health & Enhanced Advocacy Services

• Paid Time Off

• Holidays

• Preferred Partner Discounts