Customer Care Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Timely and complete servicing of customer orders.

• Ensures prompt order entry, customer acknowledgments, load creation for carrier logistics, communication of order status to customers, and timely invoicing.

• Accountable for managing mid-tier to large customer accounts.

• Assesses order quantities against established minimum requirements.

• Informs customers of order status at least one week prior to the shipping date.

• Collaborates closely with Plant Schedulers to ensure clarity of demand signals.

• Identifies opportunities for process improvements.

⛳️ Requirements

• Bachelor’s Degree in Management, Sales, Marketing, or Supply Chain is preferred.

• 3-5 years of experience in customer service within a fast-paced consumer or manufacturing setting.

• Skilled in gathering, analyzing, and interpreting data.

• Familiarity with JDE, Cognos, and Tableau is advantageous.

• Proficient in Microsoft Excel and other related Office applications.

• Capable of effective communication with both external and internal customers.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Flexible time off, starting at 80 hours of paid time annually for full-time salaried employees.

• Company-paid holidays, beginning with 8 days per year, varying by location.

• Wellbeing program and Employee Assistance Program.

• Health Savings Account and Flexible Spending Account options.

• Life insurance, AD&D, short-term and long-term disability coverage, along with voluntary benefits.

• Paid Parental Leave.

• Retirement Savings Plan with company matching contributions.

• Tuition Reimbursement (subject to approval).

• Discretionary annual bonus program (initial eligibility based on hire date).