Customer Care Representative – Phone Based

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage incoming interactions for prominent brands.

• Support customers with inquiries, service requests, account issues, and product assistance.

• Utilize guided systems and resources to provide exceptional customer service.

• Uphold professionalism, accuracy, and alignment with brand standards.

• Complete specific client assessments, a basic background check, and a certification course prior to beginning service.

⛳️ Requirements

• High school diploma or GED is required.

• Candidates must be at least 18 years old.

• Must be authorized to work in the United States.

• U.S. residency is required (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).

• Ability to adhere to detailed processes and fulfill performance expectations.

• Strong communication skills and active listening abilities are essential.

• Proficiency in navigating computer applications and web-based tools is necessary.

• Capability to work independently and maintain accountability to schedules.

• Bilingual candidates (Spanish/English) are preferred, though not mandatory.

• Completion of a multi-step onboarding process, which includes client-specific assessments, a basic background check, and participation in a certification course, is required before servicing begins.

🏝️ Benefits

• Flexible scheduling options available after certification.

• Paid training provided following successful client certification.

• W2 employment structure offering payroll, protections, and stability.

• Paid time off is included.

• Optional supplemental insurance available (Aflac).

• Access to household telehealth services through MDLive.

• Opportunities for performance-based incentives.

• Career advancement pathways available into support, QA, and leadership roles.