Customer Care Representative

This is a fully remote position, open to applicants in Arizona, +5 more locations.

📋 Description

• Deliver exceptional customer service to merchants concerning Merchant Credit Card processing support and other designated areas.

• Address telephone inquiries, requests, and issues raised by merchants.

• Identify and troubleshoot service, authorization, and credit card processing terminal issues.

• Offer merchants effective solutions to resolve their problems.

• Convey relevant policies, procedures, and practices to merchants.

• Advocate for exceptions to policies and procedures on behalf of merchants as needed, within established limits.

• Complete a comprehensive 5-week training program.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Generally, a minimum of six months of experience in customer service.

• Strong telephone, interpersonal, and verbal communication skills.

• At least 12 months of experience in a contact center setting.

• Proficient problem-solving and negotiation abilities, along with the capacity to manage challenging customer calls.

• Skillful in identifying and resolving or escalating complex issues.

• Competent in computer navigation using various software packages, including Microsoft Office applications.

• Demonstrated dedication to providing high-quality customer service.

• Effective time management skills to optimize client assistance while sustaining a high standard of customer service.

• Candidates should reside in or near Phoenix/Tempe, AZ; Cincinnati, OH; Charlotte, NC; Twin Cities, MN; St. Louis, MO; Milwaukee, WI; or Atlanta, GA.

• Applicants must adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as related workplace conduct and safety policies.

🏝️ Benefits

• Healthcare coverage (medical, dental, vision).

• Basic term and optional term life insurance.

• Short-term and long-term disability coverage.

• Pregnancy disability and parental leave benefits.

• 401(k) plan and employer-funded retirement plan.

• Paid vacation time (ranging from two to five weeks based on salary grade and tenure).

• Up to 11 paid holidays annually.

• Adoption assistance programs.

• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise mandated by law.

• Incentive and recognition initiatives.

• Equity stock purchase options.

• 401(k) contributions and pension plans.