This is a fully remote position, open to applicants in Washington.

📋 Description

• Manage direct customer interactions through email, phone, and chat platforms.

• Provide exceptional, timely, and professional service to each customer.

• Communicate customer insights and identify trends to the director and department.

• Suggest improvements to enhance and optimize customer communication.

• Contribute to customer retention and business objectives.

• Report directly to the Director of Customer Care.

⛳️ Requirements

• Proven experience as a customer care representative.

• Proficient in managing customer inquiries via phone, email, and chat.

• Possess a friendly demeanor and a passion for engaging with customers.

• Demonstrated history of delivering exceptional customer communication.

• Capable of serving as a brand ambassador during one-on-one interactions.

• Excellent verbal and written communication skills.

• Ability to maintain high service standards during peak times.

• Competence in advocating for customers and their needs within the organization.

• Successful completion of reference checks is required.

• Adherence to The Atlantic's COVID-19 vaccination policy; employees must be vaccinated, including any required boosters, and provide proof of vaccination status.

🏝️ Benefits

• Quarterly performance-based bonus opportunity of $1,000 ($4,000 annually).

• Overtime compensation at a rate of $30.72 (1.5 times the hourly rate).

• Remote work eligibility.

• Accommodation for COVID-19 vaccination may be requested for medical/disability reasons or sincerely-held religious beliefs.