Customer Care Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide outstanding service and solutions to customers of Sutherland’s clients via inbound calls and chat.

• Address service requests, billing inquiries, energy conservation advice, and other customer communications.

• Utilize advanced technologies and systems.

• Collaborate with a committed team of leaders and colleagues.

• Complete assessments as part of the application procedure.

⛳️ Requirements

• Capability to effectively and efficiently manage customer calls of various types (e.g., service requests, billing inquiries, energy conservation advice, etc.).

• Excellent communication and active listening abilities.

• Proficiency in using probing questions to resolve issues.

• Strong attention to detail.

• Ability to multitask effectively.

• High school diploma or GED required.

• Proficient in PC usage with solid keyboard skills and basic MS Office knowledge.

• Internet access with upload speeds of 2 Mbps and download speeds of 10 Mbps or higher.

• A wired internet connection is required; wireless and/or satellite Internet Service Providers are not compatible with the systems.

• A quiet, distraction-free, and secure workspace is essential.

• Must reside in and be authorized to work in the United States.

🏝️ Benefits

• Medical, dental, and vision benefits.

• Paid training provided.

• Paid time off (PTO).

• Opportunities for advancement.

• Monthly rewards and recognition programs.

• Employee discounts available.

• Health and wellness programs, including a personal trainer dedicated to Sutherland.