Customer Care Representative

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Deliver exceptional customer service to both external and internal clients.

• Establish and nurture relationships with customers.

• Recognize customer issues and clearly communicate solutions.

• Proactively work to maintain customer relationships.

• Adhere to the South State Bank Code of Business Conduct and Ethics.

• Utilize active listening, critical thinking, and probing skills to address customer inquiries effectively on the first call.

• Respond to incoming phone inquiries in a timely, accurate, and professional manner.

• Offer tier one digital banking support.

• Accurately and efficiently process customer inquiries to build confidence and trust.

• Advocate for our virtual branch solutions among customers.

• Achieve or surpass the quality and productivity targets set for Customer Care Representatives by management.

• Safeguard customer information and assist in minimizing bank losses.

• Maintain proficiency in PC skills, including troubleshooting common issues.

• Provide support by undertaking additional tasks and responsibilities as required.

• Uphold a positive, empathetic, and professional attitude when interacting with customers at all times.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Prior experience in customer service, particularly in an inbound call center setting.

• Background in financial services is preferred.

• Strong computer proficiency and the ability to navigate systems for quick issue resolution.

• Exceptional customer service abilities, including verbal communication, active listening, and problem-solving skills.

• Capability to handle confidential information professionally, both internally and externally.

• Willingness to work flexible hours as needed.

• Open to coaching and constructive feedback.

• Exhibit a strong desire to meet or exceed goals and solve problems in a dynamic work environment.

• Possess interpersonal skills that foster a positive and effective workplace.

🏝️ Benefits

• Annual Regulatory Compliance Training.

• Customer Care New Hire Training.