Online Chat Support Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage several live chat interactions simultaneously with a high level of professionalism.

• Efficiently address customer inquiries, complaints, and technical problems.

• Refer complex or unresolved matters to the appropriate departments.

• Accurately document all customer interactions in the CRM or helpdesk system.

• Regularly meet targets for response time, resolution rates, and customer satisfaction (CSAT).

• Assist in developing knowledge base documentation and internal resources.

⛳️ Requirements

• Over 1 year of experience in live chat, customer service, or support roles.

• Proficient typing skills, achieving at least 50 words per minute with accuracy.

• Excellent written English, demonstrating outstanding grammar and spelling.

• Able to remain composed under pressure while managing multiple chats at once.

• Have a dependable home office setup with a fast and stable internet connection.

🏝️ Benefits

• Fully remote position with hours aligned to UK business operations.

• Opportunities for career advancement and professional growth.

• Gain exposure to leading businesses and best practices within the UK.