Customer Support Representative

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Address customer inquiries effectively.

• Professionally resolve issues.

• Accurately document all interactions.

• Escalate complex problems as needed.

• Achieve response-time targets.

• Ensure customer satisfaction is maintained.

• Work collaboratively with internal teams.

• Adhere to company protocols.

⛳️ Requirements

• Minimum of 2 years in customer service.

• Exceptional English communication skills.

• Experience with CRM or ticketing systems.

• Strong problem-solving abilities.

• Capability to manage multiple tasks simultaneously.

• Maintain a professional demeanor.

• Reliable internet connection.

• Customer-centric approach.

• Proficiency in English at a C1 level or higher (both written and verbal) with a slight to neutral accent.

• Must be available to work during Eastern Time (ET) business hours.

• **Preferred Qualifications**

• Familiarity with Zendesk, Freshdesk, Intercom, or Salesforce.

• Experience in BPO or SaaS environments.

🏝️ Benefits

• Opportunity to engage in a variety of exciting projects.

• A supportive and collaborative work atmosphere.

• Weekly payment schedule.

• Weekends off.

• Opportunities for professional growth.