Customer Service Representative – Smantry App (Mini-Job)

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address customer inquiries on a daily basis through chat, email, and social media platforms.

• Provide assistance to Smantry App users in troubleshooting and resolving issues.

• Enhance, extend, and translate the existing knowledge base of the app.

• Aid in troubleshooting and resolving issues related to the internal support tool.

• Proactively interact with users to gather feedback and suggestions for enhancements.

⛳️ Requirements

• Exceptional written and verbal communication abilities in both German and English.

• Self-driven with a well-organized approach to work.

• Eagerness to learn and grasp the functionalities of the Smantry App.

• Dependability and adaptability in managing customer inquiries.

• Preferred: background in customer service or client support.

🏝️ Benefits

• Your focus will be on delivering customer value, avoiding unnecessary meetings, rituals, or bureaucratic processes.

• Flexible working hours — you have the freedom to set your own schedule.

• We utilize AI when suitable, but not for direct interactions with our users.