This is a fully remote position, open to applicants in Rhode Island.

📋 Description

• Manage a range of customer service responsibilities that increase in difficulty as skills develop.

• Primarily engage with inbound calls from Members, Clients, and Facilities.

• Handle approximately 60–80 calls daily, with elevated volumes on Mondays.

• Act as the primary representative and face of MTM Health.

⛳️ Requirements

• Must currently reside in Rhode Island.

• A minimum of 1 year of Call Center experience.

• At least 6 months of Customer Service experience.

• Basic typing and computer skills with proficient navigation abilities.

• High-speed Internet access such as Cable, DSL, or Fiber.

• Minimum upload speed of 3 mbps and minimum download speed of 30 mbps.

• The use of wireless and WiFi “air cards” is not permitted.

• A quiet workspace at home that is free from distractions, including caretaking responsibilities of any kind.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Life and Disability Insurance.

• 401(k) Retirement Plan with Company Match.

• FSA and HSA Savings Plans.

• Wellness Program with Incentives.

• Voluntary & Ancillary Plans.

• Pay on Demand.

• Paid Time Off and Holiday Pay.

• Birthday Holiday.

• Maternity/Paternity Leave.

• Continuing Education Reimbursement Program.

• MTM Perks Discount Program.

• Career Development Programs.

• Multilingual services available 24/7, 365 days a year.