Customer Care Representative

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Manage a diverse range of tasks that will become more complex as your skills develop.

• Receive inbound calls from Members, Clients, and Facilities.

• Anticipate handling 60 to 80 calls daily, with increased volumes on Mondays.

⛳️ Requirements

• Must currently reside in the state of Missouri.

• A minimum of 1 year of experience in a Call Center environment.

• At least 6 months of experience in Customer Service.

• Basic typing and computer skills, along with strong navigational abilities.

• High-speed Internet access, such as Cable, DSL, or Fiber, with at least 3 mbps upload speed and 30 mbps download speed.

• Use of wireless and WiFi “air cards” is not permitted.

• A quiet and distraction-free workspace at home, free from any caretaking responsibilities.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Life and Disability Insurance.

• 401(k) Retirement Plan with Company Match.

• FSA and HSA Savings Plans.

• Wellness Program offering incentives.

• Voluntary and Ancillary Plans.

• Pay on Demand.

• Paid Time Off and Holiday Pay.

• Birthday Holiday.

• Maternity and Paternity Leave.

• Continuing Education Reimbursement Program.

• MTM Perks Discount Program.

• Career Development Programs.