Customer Care Representative

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Manage incoming calls from Members, Clients, and Facilities

• Handle 60 to 80 calls daily, with increased volume on Mondays

• Execute a range of tasks that become more complex as skills develop

• Act as the primary representative and face of MTM Health

⛳️ Requirements

• Must be a current resident of Connecticut

• One year of experience in a Call Center environment

• Six months of Customer Service experience

• Basic typing and computer skills with strong navigational capabilities

• High-speed Internet access, including Cable, DSL, or Fiber

• Minimum upload speed of 3 Mbps and minimum download speed of 30 Mbps

• Use of wireless and WiFi “air cards” is not allowed

• A distraction-free quiet space at home, free from caretaking responsibilities

🏝️ Benefits

• Health, Dental, and Vision Insurance

• Life and Disability Insurance

• 401(k) Retirement Plan with Company Match

• FSA and HSA Savings Plans

• Wellness Program with Incentives

• Voluntary & Ancillary Plans

• Pay on Demand

• Paid Time Off and Holiday Pay

• Birthday Holiday

• Maternity/Paternity Leave

• Continuing Education Reimbursement Program

• MTM Perks Discount Program

• Career Development Programs

• Multilingual services available 24/7, 365 days a year