This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate, sustain, and foster positive and professional relationships with all internal and external clients.

• Reach out to each account to secure orders for delivery.

• Ensure timely communication with customers and adherence to deadlines.

• Achieve daily call targets while managing balances, extracts, specials, potentials, and complaints with minimal errors.

• Keep precise customer records, including deliveries, contact numbers, and call timings.

• Provide accurate information about customer activities to sales, shipping, marketing, production, and distribution teams.

• Process orders through fax and online platforms.

• Maintain up-to-date knowledge of the product range and inform about out-of-stock items.

• Ensure proper handling of customer inquiries and complaints.

• Enter orders accurately and confirm appropriate load and delivery schedules.

• Introduce new products and ensure accounts place appropriate orders for holidays, storms, and closures.

• Promote additional items to both new and existing customers.

• Proactively reach out to customers in case of route delays.

• Act as a liaison for various locations.

⛳️ Requirements

• High school diploma or equivalent is required.

• Minimum of 1 year of customer service experience.

• Strong verbal and written communication skills.

• Proficient in computer applications, particularly MS Outlook, Word, and Excel.

• Capable of entering data accurately.

• Highly organized with exceptional attention to detail.

• Demonstrated ability to take initiative.

• Must be eligible for employment in the United States.

• HP Hood is unable to provide sponsorship assistance.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Wellness programs.

• Employee discounts.

• Retirement plans.

• Tuition reimbursement.

• Ongoing development opportunities.

• Pathways for advancement.