Customer Care Representative

This is a fully remote position, open to applicants in Florida, +16 more states.

📋 Description

• Provide outstanding customer service while actively seeking solutions that adhere to compliance and legal standards.

• Interact with customers and agents through phone calls, chats, and emails while managing multiple systems and platforms.

• Address and respond to inquiries related to insurance issues.

• Resolve moderately complex issues concerning policy provisions and conditions.

• Assess and interpret policy information within the defined authority limits.

• Access account details and communicate effectively using various systems.

• Make informed recommendations or decisions based on account data, product expertise, and compliance or legal standards.

• Thoroughly document customer interactions and outcomes in the system.

• Escalate unresolved issues that require advanced support.

• Enhance knowledge through self-directed learning and keep abreast of updates in underwriting, policy, compliance, and legal matters.

• Assist in maintaining departmental knowledge resources.

• Identify customer trends or patterns and propose process enhancements to leadership.

• Collaborate with Policy Support, Claims, Underwriting, and external vendors to meet customer needs.

• Comply with assigned schedules and procedures for requesting time off.

• Successfully complete approximately 8-10 weeks of paid training at the University of Farmers.

⛳️ Requirements

• A minimum of 1-3 years of experience in customer service.

• Preferred: 1 year of experience in a call center environment or a related field.

• Preferred: Experience in providing customer support within a high-volume, complex setting.

• Intermediate computer skills with the ability to navigate multiple systems simultaneously.

• Capable of troubleshooting basic equipment issues such as headsets, internet connectivity, and other technical aspects.

• Preferred: Familiarity with the Microsoft Office suite of tools.

• A High School Diploma or equivalent is required.

• A Property and Casualty license will be necessary for this position.

• Must have a quiet, distraction-free environment and high-speed internet access.

• Ability to adhere to the assigned work schedule.

• In accordance with 18 U.S.C. Section 1033, individuals must not have any felony convictions involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

🏝️ Benefits

• Potential for annual performance-based bonuses up to 10%.

• Participation in a 401(k) Plan.

• Generous Paid Time Off (PTO).

• Tuition Reimbursement options.

• Paid Training opportunities.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Access to Health Savings and Flexible Spending Accounts.

• Life Insurance benefits.

• Paid Time Off (PTO) policies.

• Paid Parental Leave.

• Tuition Assistance programs.