This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage incoming requests for new orders and refills as well as referrals.

• Receive and confirm requests and referrals.

• Initiate the verification of insurance and collect information for pre-certifications, authorizations, and certificates of medical necessity.

• Follow up on requests during and after patient discharge.

• Create equipment orders utilizing patient medical records.

• Assess and propose alternative product support and suggestions to enhance patient care and quality outcomes.

• Deliver verbal and written guidance regarding products, services, reimbursement, and financial responsibilities of patients.

• Input patient intake and insurance data into computer systems.

• Coordinate the delivery of services and referrals with dispatch, warehouse, and clinical teams.

• Establish delivery expectations with patients and providers.

• Support problem resolution among patients, hospitals, providers, referral sources, insurance companies, and clinical staff.

• Maintain and relay updates on changing payer and referral source information.

⛳️ Requirements

• High school diploma, GED, or equivalent level of working knowledge.

• Proficiency in literacy and basic mathematical skills.

• Familiarity with medical terminology.

• Knowledge of hospital operations.

• Exceptional organizational and interpersonal abilities.

• Competence with commonly used office software applications.

• Capability to learn new software applications.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment focused on teamwork and collaboration.