Customer Care Professional – Soft Sales

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver outstanding customer service through phone, email, SMS, or chat

• Listen attentively to customer needs and provide effective solutions

• Employ soft sales techniques to suggest product recommendations

• Establish and nurture positive relationships with customers

• Achieve individual and team performance goals

• Keep accurate records of customer interactions

⛳️ Requirements

• High school diploma or equivalent qualification

• Minimum of 1 year experience in a customer service call center role

• At least 1 year of sales experience

• Strong communication skills

• Basic computer proficiency, including Microsoft Office

• Bilingual skills (English/Spanish) are preferred

• Willingness to work flexible hours

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Opportunities for professional development