Customer Care Professional, Bilingual, Soft Sales

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver outstanding customer service by handling calls and addressing customer inquiries through phone, email, SMS, or chat.

• Employ soft sales strategies to suggest product or service options in a supportive, non-intrusive way.

• Develop and sustain positive relationships with customers to encourage repeat business.

⛳️ Requirements

• High school diploma, GED, or equivalent is mandatory.

• Minimum of 1 year of experience in a customer service call center role.

• At least 1 year of sales experience (preferably in soft sales).

• Proficiency in both English and Spanish, in both spoken and written forms.

• Basic knowledge of sales techniques and the capability to engage in soft sales.

🏝️ Benefits

• Flexible work arrangements