Customer Care Associate, Commercial Team

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Delivers outstanding customer service by addressing inquiries and resolving issues through effective education, information sharing, and follow-up.

• Acts as the main point of contact for customers.

• Cultivates strong relationships with customers via phone interactions, written communication, electronic messaging, and in-person visits.

• Investigates all concerns and issues to ensure timely and accurate information is provided.

• Finds solutions for all customer inquiries and concerns.

• Collaborates and communicates with relevant internal departments to address customer issues.

• Accurately documents and codes all inquiries and concerns.

⛳️ Requirements

• High School Diploma or Equivalent (GED) - (Required)

• At least 1 year of Customer Service experience (Preferred)

• Skills: Familiarity with Call Center Technologies, Strong Communication, Computer Literacy, Organizational Skills, Team Collaboration

🏝️ Benefits

• Healthcare benefits for both full-time and part-time positions starting from day one.

• Vision benefits.

• Dental benefits.

• Benefits extend to domestic partners.