Customer Care and Sales Advisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire and implement concepts, procedures, and methodologies related to Retention Sales and Customer Care.

• Perform foundational sales and support tasks within a specified region or business segment.

• Address incoming customer inquiries through phone or ticketing systems, ensuring personalized and thoughtful communication.

• Listen actively and inquire to comprehend customer needs, demonstrating empathy and respect.

• Manage a variety of customer-facing responsibilities, including:

• Processing requests for service disconnection or removal

• Offering billing and pricing details

• Troubleshooting standard issues remotely or guiding customers through resolution steps

• Coordinating service appointments when remote resolutions are not feasible

• Facilitating product returns or exchanges

• Handling add/change/delete requests on hosted platforms

• Utilize effective telephone sales techniques to:

• Foster rapport and identify customer challenges

• Propose innovative solutions and clarify product/service advantages

• Negotiate household expenditures and promote additional services

• Precisely and swiftly enter orders

• Achieve or surpass weekly and monthly sales activity targets.

• Adhere to company-approved scripts to maintain consistent communication.

• Support special projects as assigned.

⛳️ Requirements

• High School Diploma or GED

• Capability to ask probing questions to identify solutions that align with customer needs

• Proven patience and professionalism in all customer interactions

• Familiarity with Cable One products and services

• Excellent communication and active listening abilities

• Capacity to remain calm and empathetic in high-pressure situations

• Capability to sit for extended durations, use hands, talk, and hear

• May need to lift up to 10 pounds

🏝️ Benefits

• Competitive pay: $16.30 per hour

• Health from Day One: Medical, dental, and vision plans start immediately

• Protect What Matters: Life insurance for you and your loved ones

• Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days

• Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one

• Extra Peace of Mind: Group legal plan and identity theft protection

• Learn & Earn: Tuition reimbursement up to $5,250 in your first year

• Give Back: Participate in community support programs across the U.S.

• Celebrate Wins: Recognition and awards programs highlight your achievements

• Grow Your Career: Clear advancement opportunities

• Team Vibes: Collaborative work environment where ideas and teamwork thrive