Customer Care Analyst – Operations

This is a fully remote position, open to applicants in France.

📋 Description

• Engage with members through chat, email, and phone in a clear, empathetic manner, adhering to established response times.

• Assist members with their accounts, transactions, and inquiries after thorough investigation.

• Identify, evaluate, and resolve unique cases effectively.

• Gather, organize, and communicate members' needs, concerns, and suggestions to the Product, Tech, and Marketing teams.

• Enhance processes and ensure documentation remains current.

• Detect bugs, report them to the appropriate teams, and monitor their resolution.

• Take part in testing new features prior to their launch.

• Spot opportunities to enhance the member experience.

• Establish performance indicators and execute actionable plans.

• Set up the necessary tools and routines to oversee projects and secure successful results.

• Work collaboratively with the Product, Tech, Compliance, Marketing, and Impact teams.

⛳️ Requirements

• Education: BTS, university technical degree, business school, IAE, or any customer relations-related program.

• Previous experience in customer care or customer service is highly advantageous.

• Strong orientation towards customer service.

• Detail-oriented and well-organized.

• Excellent writing skills with flawless spelling and grammar.

• Possesses analytical curiosity.

• Ability to handle stressful situations effectively.

• Proficient in English.

• Awareness of environmental transition issues.

• Comfortable utilizing digital tools such as Intercom, Notion, Slack, and Aircall.

• Interest in AI and automation in the context of customer service.

• 35-hour workweek.

🏝️ Benefits

• A role that makes a real difference.

• Significant responsibilities.

• Opportunity to learn alongside a team dedicated to sharing their expertise.

• Potential for growth and increased responsibilities.

• Flexibility to work remotely from home or anywhere in Europe.

• Regular team events such as GG Team Day, CC Team Building, and Green Camp.

• Possibility of remote work from home and anywhere in France.

• Be part of an ambitious, demanding, and determined team.