Customer Care Agent – Digital Branch, Bilingual (German, English, Spanish)

This is a fully remote position, open to applicants in Spain.

📋 Description

• Provide customer support via phone, email, and video on a 24/7 basis.

• Assist customers throughout the entire pick-up process, from verification and digital pick-up to the commencement of their journey.

• Clarify procedures during video calls and provide reassurance to customers when digital workflows present uncertainties.

• Respond to inquiries regarding reservations, rentals, and pick-up processes.

• Help customers finalize their bookings.

• Review customer information and address any missing or unclear details.

• Collaborate internationally with SIXT stations across different countries to ensure customers can start their journeys seamlessly.

• Suggest appropriate products and services to enhance the rental experience.

⛳️ Requirements

• Proficiency in German, English, and Spanish; fluency in all three languages is essential.

• Capability to articulate complex processes in straightforward terms.

• Confident and genuine delivery during video calls.

• Ability to maintain the right tone in challenging situations.

• Familiarity with contemporary tools, including video conferencing, digital workflows, and technical solutions.

• Openness to working within a 24/7 shift pattern, including weekends and public holidays.

• Enjoyment in collaborating with international colleagues and cross-border teams.

• Ability to identify additional customer needs and recommend relevant products and services.

• Customer-focused mindset with the ability to recognize needs, anticipate challenges, and guide customers towards solutions.

🏝️ Benefits

• Permanent Contract (Contrato Indefinido)

• A stable project with opportunities for career advancement.

• Access to Claude by Anthropic and SIXTgpt from day one.

• Professional development opportunities in an international setting.

• €60 telework allowance.

• 30% night shift premium for hours between 22:00 and 06:00.

• Flexible remote work arrangement.

• A day off on your birthday.

• Additional vacation days for your work anniversary at SIXT.

• Private health insurance.

• Childcare assistance.

• Restaurant card.

• Exclusive discount benefits for family and friends on SIXT rentals.

• Offers on hotels, retail stores, Gympass, and business schools.