Customer Care Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with customers to deliver information regarding service inquiries and address or resolve complaints.

• Provide training, clarify tasks, and assist in customer problem resolution.

• Respond to incoming phone calls, faxes, and emails, addressing customer requests effectively.

• Identify and evaluate customer needs to ensure satisfaction.

• Manage complaints and offer suitable solutions and alternatives within specified time frames.

• Follow up to confirm resolution of complaints and go above and beyond to engage customers.

• Input new box information for all accounts.

• Execute data entry tasks, including computerized location modifications and assigning customers to different departments.

• Send computer-generated input to the printer for printouts.

• Organize paperwork from the ready-to-be-filed tray into each customer’s folder.

• Store the previous month's files in VRC boxes at the conclusion of each month.

• Complete special projects as assigned by the Customer Service Manager, Director of Operations, or as needed.

• Collaborate with the Customer Care Manager and Director of Operations to ensure effective delivery of customer service.

⛳️ Requirements

• Minimum of one (1) year of experience.

• Proficient knowledge of English and grammar.

• Friendly telephone demeanor and voice.

• Ability to operate basic office equipment effectively to fulfill job duties.

• Typing proficiency (ideally 45-55 words per minute) with 95–100% accuracy.

• Demonstrated experience in customer support is essential.

• Must be skilled in 10-key by touch.

• Basic computer knowledge is required.

• Ability to collaborate with internal staff, sales and development representatives, records center personnel, management, external customers, potential customers, vendors, and suppliers.

• Capacity to retain information regarding service lines, pricing, and delivery schedules.

• Strong ability to multi-task, prioritize, and manage time efficiently.

• Must be adaptable, spontaneous, and capable of handling the unexpected.

• Must be able to tolerate heat during summer and cold during winter.

• Must be able to stand, walk, climb/balance, stoop, kneel, crouch, reach, handle, carry, and lift between 10–50 lbs.

• Must be able to talk, hear, read, and accurately identify numbers for order fulfillment and receiving materials.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional growth.

• Comprehensive benefits package.