Customer Care Agent – all genders

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary point of contact for customers

• Manage complex complaints related to license-plate recognition, contractual penalties, and special cases independently

• Address customer inquiries and resolve issues via phone and email

• Report directly to the Customer Care Team Lead

• Collaborate with teams in Customer Success, Project Management, Business Development, Engineering, and Product

• Take proactive measures to enhance customer service

• Relay customer feedback to the appropriate department

⛳️ Requirements

• Minimum of two years of experience in customer support, a call center, or customer service

• Background in managing (escalated) complaints

• Demonstrated assertiveness and resilience when handling customer interactions and complaints

• Strong analytical skills and innovative problem-solving abilities

• Self-driven and eager to acquire new skills

• Proficiency in German at C2 level

• Basic proficiency in English

• Additional language skills are a plus

• A suitable remote work setup including a desk and reliable Wi-Fi

🏝️ Benefits

• Bike leasing

• Commuting allowance

• Team events and Spirit Days

• Monthly meal allowance

• EGYM Wellpass or Urban Sports Club membership, granting nationwide access to over 1,000 sports and health facilities across Germany

• Premium equipment (Mac or Windows)

• Ergonomic working environment

• Flexibility to work remotely from home

• Opportunities for professional contribution and growth