Customer Billing and Support Associate

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee and manage aged accounts receivable for wholesale retail clients.

• Track aging reports and proactively follow up on upcoming and overdue invoices through phone calls, emails, and written communication.

• Ensure precise documentation of account activities, customer interactions, and collection efforts.

• Investigate and resolve account discrepancies, invoice disputes, deductions, short payments, and unapplied cash.

• Process, apply, and reconcile customer payments and credit memos using Dynamics and Acumatica ERP systems.

• Assess customer credit risk and assist with credit evaluations for both new and existing retail accounts.

• Collaborate with sales staff to manage customer accounts, evaluate credit limits, implement credit holds, and balance collections with customer relations.

• Conduct account reconciliations and assist retail partners with statement reviews, payment inquiries, and dispute resolution.

• Identify delinquent or high-risk accounts and propose payment plans, escalations, third-party collections, or legal actions.

• Maintain account records and generate AR aging, account status, collections activity, and critical account reports.

• Participate in weekly meetings with the CFO and Financial Controller to discuss critical accounts, collection risks, and AR performance.

⛳️ Requirements

• Exceptional English communication skills, both written and verbal.

• Strong abilities in communication, presentation, negotiation, and problem-solving.

• Previous experience in billing, finance, accounting, collections, customer support, or a related field is advantageous.

• Highly organized, detail-oriented, and proficient in working with numbers, data, and financial information.

• Experience with ERP systems is a plus; familiarity with Dynamics or Acumatica is beneficial.

🏝️ Benefits

• Enjoy the flexibility of fully remote work in a collaborative environment.

• Enhance your expertise in billing and customer accounts while supporting leading U.S. cannabis companies.

• Advance your career through practical experience, ownership, and ongoing learning.