Customer Assistant

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Prioritize customer satisfaction and loyalty to the bank by aligning products and services with the characteristics and needs of customers, while maintaining a strong connection to digital channels.

• Foster a positive customer experience by identifying suitable solutions and addressing issues, with a specific focus on the digital offerings.

• Contribute to a team dedicated to Customer Management.

⛳️ Requirements

• Background in customer engagement.

• Customer-oriented mindset, with an understanding of customer needs and preferences.

• Excellent communication and interpersonal abilities.

• Proficient communication skills in both written and verbal formats.

• Diligent, punctual, and detail-oriented in executing tasks.

• Capability to perform under pressure.

• Demonstrated initiative, proactivity, and teamwork approach.

• Ability to thrive in a fast-paced, creative, results-oriented environment focused on problem-solving.

• Positive and resilient attitude when confronted with challenges and obstacles.

• Skilled in utilizing computer tools effectively.

• Adaptability and self-sufficiency.

• Preferred qualifications include relevant training for the role, such as a Mortgage Credit Course, MiFID Course, or Insurance IDD Course (PDEADs).

🏝️ Benefits

• Become part of an experienced team dedicated to tackling daily challenges and specializing in Customer Management.

• Gain the opportunity to collaborate as part of a team and acquire knowledge that can facilitate advancement into roles with greater responsibility.

• Experience personal and professional growth alongside exceptional professionals in a culture of continuous collaboration.