Customer and Supplier Follow-up Executive

This is a fully remote position, open to applicants in India.

📋 Description

• Conduct outbound calls to customers and suppliers to follow up on shipments, deliveries, payments, and outstanding documentation.

• Engage with customers and suppliers via phone and email to gather timely updates.

• Dispatch follow-up emails to confirm discussions, request missing information, and escalate any delays.

• Keep precise records of calls, conversations, shipment updates, and commitments in the company's internal systems.

• Implement a systematic follow-up schedule to ensure no pending inquiries or commitments are overlooked.

• Proactively identify and escalate issues related to shipment delays, payment concerns, documentation shortcomings, and disputes to the internal team.

• Foster and maintain professional relationships with customers and suppliers through clear and consistent communication.

• Ensure that all communication and updates are accurately documented and shared with the relevant stakeholders.

⛳️ Requirements

• A minimum of 3 years of experience in a customer-facing position.

• Exceptional spoken and written English skills.

• Proven experience in managing customer or supplier communications via phone and email.

• Comfortable making a high volume of outbound calls and following up persistently yet professionally.

• Strong email writing, communication, and interpersonal skills.

• Familiarity with spreadsheets, email, and basic computer applications.

• Excellent organizational skills and a keen attention to detail.

• Capability to manage multiple follow-ups independently.

• Ability to work remotely with a dependable internet connection and a designated workspace.

• Candidates must reside in India.

• Preference for candidates who can commence work within 30 days.

🏝️ Benefits

• Opportunity for remote work.

• Requirement of a reliable internet connection and a dedicated workspace.