Customer Agent, Dutch, English

This is a fully remote position, open to applicants in Romania.

📋 Description

• Providing customer support via phone and email

• Assisting customers with inquiries related to their accounts, savings products, and platform usage

• Conducting back-office operational activities

• Collaborating with internal teams to resolve customer inquiries and requests

• Managing both voice (inbound + outbound) and non-voice activities

• Recording interactions with customers and partners

⛳️ Requirements

• Advanced Dutch (C1) + English B2

• Exceptional attention to detail

• Strong analytical decision-making skills

• Goal-oriented and self-motivated

• A motivated individual with a natural inclination towards solving business or customer issues

• A desire to overcome challenges

• High flexibility to quickly learn and adapt to a changing environment

• Professionalism & strong communication skills

• High commitment to the business, with a strong emphasis on accuracy in handling information and personal integrity

• Ability to strictly adhere to legal requirements regarding customer communication and procedures

• Consistently recording interactions with customers and partners with a high level of accuracy and integrity

• Experience in banking operations, back office, or administrative roles is highly valued

• Secondary education; vocational training or a degree in business, finance, economics, or a related field is an advantage

🏝️ Benefits

• Fully remote work arrangement

• Training + nesting for 1 month

• Work schedule preferences considered whenever possible