This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Engage in telephone communication within a call center for approximately 90% of your scheduled time.

• Provide assistance to members and physicians by addressing both telephone and written inquiries.

• Answer inquiries in a timely, accurate, and impartial manner.

• Perform research as needed.

• Assess customer situations and make informed decisions.

• Respond swiftly to questions.

⛳️ Requirements

• Possess a high school diploma or GED.

• Have at least 1 year of customer service experience in a healthcare or health insurance setting.

• Demonstrated experience in evaluating customer situations, making decisions, and responding promptly to inquiries.

• Proficiency in data entry and/or typing.

• Strong interpersonal, verbal, and written communication skills.

• Capable of independent decision-making.

• Possess analytical and organizational skills.

• Willingness to spend around 90% of your scheduled time on the phone, as required by business needs.

• Ability to remain seated for extended periods with designated breaks.

• Preferred: At least 1.5 years of customer service experience.

• Preferred: 6 months of data entry experience in an office setting.

• Preferred: Experience working with various business lines, such as CDHP, Medicare, Wellness, and Disease Management.

• Preferred: Familiarity with medical terminology and anatomy.

• Preference will be given to applicants who can meet the testing criteria.

• Employment may be subject to successful completion of drug screening in accordance with applicable laws.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Additional incentives.

• Annual incentive bonus plan.