Customer Advisor/Administrative Clerk, Sales

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will represent one of our clients in the energy supply industry.

• You manage customer inquiries until they are fully resolved via phone, letter, or email.

• You document customer information and make corrections as necessary.

• You handle registrations, deregistrations, and supplier changes.

• You provide answers to queries related to meter commissioning, meter replacement, and meter removal.

• You receive fault notifications and direct them to the appropriate departments.

• You possess a sales-oriented mindset and prioritize quality.

• You will operate in an SAP-based environment, utilizing Windows 10 and MS Office applications.

• You assist customers in identifying the most suitable tariff for their needs (sales after service).

⛳️ Requirements

• Some prior experience in telephone-based customer support or a strong desire to transition into this field.

• A completed vocational qualification in a commercial or administrative area is preferred.

• Proficiency in the German language, both spoken and written.

• Basic computer skills are essential.

• Strong communication abilities to effectively engage and satisfy customers.

• Willingness to promote additional services and product improvements.

🏝️ Benefits

• No shifts on Sundays and on nationwide public holidays.