Customer Adoption Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate training sessions and value discussions to assist customers in strategically utilizing Sprout’s core functionalities.

• Implement customer-success playbooks that cater to multiple clients while utilizing in-app guidance and knowledge-base resources.

• Examine usage data and health metrics to uncover trends, identify churn risks, and discover opportunities for customer growth.

• Address customer inquiries and escalate complex issues utilizing support tools effectively.

• Collaborate with Product and Engineering teams to enhance processes and automate tasks.

• Create internal best practices and resources aimed at supporting the community.

• Produce regular reports detailing customer health and performance metrics.

• Track platform usage to pinpoint areas for improvement in adoption.

• Anticipate customer needs and address potential churn risks proactively.

• Contribute to the development of internal knowledge-base articles and strategic customer-success initiatives.

⛳️ Requirements

• A minimum of 2 years of experience in customer success.

• Strong skills in problem-solving and team collaboration.

• Ability to adapt and be flexible in a fast-paced environment.

• Knowledge of Sprout Social influencer marketing and strategies is preferred.

• Experience with Gainsight or similar customer success management software is preferred.

• Familiarity with working in a one-to-many model of customer success is preferred.

• Must be able to work in either PST or MST time zones, preferably.

• Candidates must reside in an eligible US state, as Sprout Social is not operational in all states.

🏝️ Benefits

• Comprehensive BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.

• Unlimited access to Modern Health, including coaching, therapy sessions, and digital wellness resources at no cost.

• 401(k) plan featuring a 50% company match on the first 6% of contributions, equating to a total match of 3%.

• Fully employer-covered Life and Disability insurance.

• Flexible PTO policy along with company-wide Rest & Recharge days.

• Up to 16 weeks of paid parental leave available.

• Annual Lifestyle Spending Account of $1,000 USD.

• One-time stipend of $550 USD for home-office setup.

• Monthly internet stipend of $50 USD.

• 16 hours of paid volunteer time offered each year.

• Annual charitable donation match of $100.

• Pre-tax commuter benefits provided.

• Subsidized childcare/eldercare services through Care.com.

• Discounted pet insurance available through Figo.

• Complimentary personalized financial wellness support via Your Money Line.

• Flexible arrangements for remote work.