Customer Account Representative – Urology

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Delivering outstanding customer service to patients, healthcare providers, and insurance entities

• Managing a high volume of incoming and outgoing calls on a daily basis

• Updating account details, including product requirements, insurance information, and contact details, etc.

• Contacting doctor's offices to follow up on essential paperwork

• Reviewing documentation received from a patient's healthcare provider

• Placing resupply orders for existing patients who require incontinence supplies and catheters

• Investigating insurance payer requirements and understanding reimbursement protocols

• Troubleshooting equipment issues and suggesting alternative products

⛳️ Requirements

• High school diploma or GED equivalent

• One year of customer service experience is preferred

• One year of call center experience is preferred

• Strong written and verbal communication skills

• Excellent critical thinking abilities

• Proficient de-escalation skills

• Outstanding active listening capabilities

• Ability to multitask effectively, switching between open applications while conversing with patients

• Capability to type 40+ words per minute accurately

• Familiarity with various types of insurance, including Medicare, Medicaid, and commercial plans

• Knowledge of DME supplies, particularly incontinence products and catheters

🏝️ Benefits

• Competitive compensation

• Health plans with FSA or HSA options available

• Dental and vision insurance

• Optional life insurance

• 401K with company matching contributions

• 12 weeks of parental leave for birthing parents and 4 weeks for non-birthing parents

• Additional parental benefits including fertility stipends

• Complimentary diapers

• Breast pump provision

• Paid holidays

• PTO accrual from the first day of employment

• Employee assistance programs and so much more!