Customer Account Manager, Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Retain business clients by cultivating and expanding accounts through solution-oriented sales and telephone account management.

• Make outbound calls to accounts to meet sales quota targets.

• Prepare sales documentation, activity reports, and forecasts.

• Develop customer proposals for suggested solutions and new sales opportunities.

• Foster customer relationships through consistent telephone communication.

• Drive sales growth and account retention by promoting Comcast Business products and services.

• Accurately record conversations and contact details in the client management system.

• Collaborate with customers to reduce downgrades or cancellations of Comcast services.

• Operate in a closely monitored environment with ongoing oversight of customer calls and productivity metrics.

• Maintain regular, consistent, and punctual attendance.

• Work evenings and weekends, with variable schedules and overtime as required.

• Adhere to Comcast Operating Principles, take ownership of the customer experience, learn and promote Comcast technology and digital tools, collaborate as a team, engage in the Net Promoter System, drive results and growth, and support inclusion.

⛳️ Requirements

• Sales experience is mandatory.

• Mobile sales experience is preferred.

• 2–5 years of relevant professional experience.

• High school diploma or GED is required.

• Ability to work evenings and weekends, with variable schedules and overtime as needed.

• Consistent and punctual attendance is essential.

• Capability to function effectively in a closely monitored environment.

• Proficiency in adaptability, communication, critical thinking, problem-solving, customer focus, persuasion, professional integrity, resilience, technical knowledge, and workplace organization.

🏝️ Benefits

• Targeted commission potential; Total Target Compensation includes base salary plus targeted commission.

• Possibility for substantial earnings above targeted compensation for exceeding sales goals.

• Comcast Benefits available for eligible employees.

• Customized benefits options, expert guidance, and always-accessible tools to support physical, financial, and emotional wellbeing.