Customer Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Support and oversee a designated portfolio of clients for Intermedia’s hosted solutions.

• Develop and create a quarterly business review to uncover account-level opportunities that align with Intermedia’s product objectives.

• Research and identify upsell and cross-sell prospects within your assigned account list.

• Mitigate account churn through effective management and problem-solving strategies.

• Prioritize tasks to meet or exceed sales quotas.

• Prepare and present proposals and presentations as necessary.

• Conduct online demonstrations of Intermedia’s offerings.

• Assist clients with requests for platform migrations and changes to their plans.

• Provide technical insights regarding Intermedia products and services.

• Collaborate with internal partners on cross-sell opportunities as required.

• Work collaboratively with the onboarding team to ensure successful client account modifications.

⛳️ Requirements

• A minimum of 3 years of successful experience in B2B account management, solution selling, and a bachelor’s degree or graduation from a technical school.

• Proven ability to establish and nurture client relationships via telephone communication.

• Track record of meeting upsell and cross-sell sales targets while managing SMB accounts.

• Proficient in value-based selling focused on ROI and delivering high value to clients.

• Experience or affinity for technology, with a solid understanding of IT infrastructure, networks, and software.

• Skilled in identifying and fostering relationships at all organizational levels.

• Ability to thrive in a dynamic, fast-paced work environment where self-motivated individuals excel.

• A strong passion, drive, and desire to be part of a growing team.

• Excellent oral and written communication skills combined with diligent follow-up practices.

• Capability to handle multiple tasks while maintaining a strong focus on detail for each assignment.

• Self-driven, energetic, organized, results-oriented professional with a positive attitude.

• Experience using Salesforce.com or other CRM systems.

• Experience supporting small and medium B2B customers with varying levels of technical knowledge.

• Strong analytical skills and proficiency in MS Excel is a plus.

• Familiarity with the Challenger Sales Methodology.

• ****Bonus Skills:******

• Preferred knowledge of UCaaS services, Microsoft products, mobility solutions, web hosting, and other services provided by Intermedia, although not required.

🏝️ Benefits

• ***We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*****