Customer Access and Reimbursement Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure timely patient access to services by confirming insurance coverage and benefits.

• Support patients with reimbursement queries, out-of-pocket expenses, and financial aid programs.

• Oversee prior authorization requirements in collaboration with healthcare providers, payers, and patients.

• Analyze and reconcile patient account balances to facilitate accurate billing and collections.

• Offer guidance on financial assistance programs and available payment options.

• Work alongside billing, clinical, and customer experience teams to address inquiries and concerns.

• Keep precise records of patient interactions and financial assistance submissions.

• Stay updated on changes in healthcare regulations and reimbursement policies.

• Engage in initiatives aimed at process improvement.

• Manage patient information and financial data while adhering to privacy regulations.

• Execute other job-related responsibilities as required.

⛳️ Requirements

• Bachelor’s degree in a relevant field.

• At least 2 years of experience in a healthcare environment, ideally in revenue cycle operations or patient access.

• Proficient in navigating and utilizing healthcare billing systems.

• Solid understanding of insurance verification, prior authorization, and reimbursement procedures.

• Exceptional communication skills when interacting with patients, payers, and internal stakeholders.

• Strong organizational and time management abilities.

• Capability to work both independently and as part of a team in a fast-paced setting.

• Ability to adhere to healthcare privacy and financial data regulations.

🏝️ Benefits

• Equal opportunity employer dedicated to promoting an inclusive and diverse workplace.

• Application accommodations are available through Human Resources.