CTMS Operations Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Populate CTMS entries (visits, procedures, schedules, financial components, site personnel) in accordance with company standards; prepare and transfer builds to the CTMS Operations Manager for final review and acceptance.

• Execute build quality control checklists, verify configuration and data, document defects with reproducible steps, remediate when feasible, and escalate critical defects to the Manager or vendor. Monitor first-pass acceptance and defect remediation metrics.

• Offer daily CTMS technical support for Study Start-Up (SSU), Source, Study Ops, Site Network, and other Care Access users (access requests, role/tag maintenance, runbook guidance); provide study-specific CTMS training as required.

• Generate standard CTMS reports and operational dashboards utilized by SSU/Study Ops; conduct ad-hoc data retrievals to facilitate study readiness and cross-functional decision-making.

• Maintain build checklists, runbooks, and training materials; suggest process enhancements that minimize rework and boost build quality and efficiency.

• Ensure accurate build documentation and audit trails for study preparedness and compliance.

• Assist the CTMS Operations Manager with vendor ticketing and incident tracking when issues are escalated.

• Support the onboarding and training of new CTMS Analysts and temporary personnel.

⛳️ Requirements

• Proficient understanding of CTMS configuration and study-build processes (experience with Conductor, Florence, Veeva, or similar CTMS preferred).

• Strong attention to detail and experience in executing QC/checklist tasks.

• Capability to run and interpret CTMS exports/queries and convey results to non-technical stakeholders.

• Hands-on experience in creating operational reports and dashboards (Conductor, Excel, BI tools).

• Proficient written and verbal communication skills for user support and cross-functional collaboration.

• Familiarity with ICH-GCP, SOPs, and audit procedures.

• Bachelor’s degree preferred (or equivalent experience).

• 2-4 years of experience in CTMS/platform or clinical systems, including at least 1 year directly supporting CTMS, study builds, or clinical data operations.

• Preferred certifications: CTMS platform/certification training, GCP/clinical research certifications, or relevant technical certifications.

🏝️ Benefits

• Paid Time Off (PTO) and Company Paid Holidays

• Medical, dental, and vision insurance plan options