CS Learning & Development Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• You will create and execute a comprehensive global Learning & Development strategy that seamlessly aligns with our business objectives and customer success initiatives.

• You will guide and develop a team of skilled trainers and QA specialists, nurturing their professional growth while they drive excellence within the team.

• You will establish scalable learning frameworks, including certification pathways and learning academies, ensuring our knowledge expands in tandem with our growth.

• You will leverage data to drive decisions by evaluating QA trends and customer satisfaction feedback to enhance training content and deliver focused coaching insights to leadership.

• You will work collaboratively on a global scale, partnering with leaders in Product, Sales, and Operations to pinpoint capability gaps and convert them into effective training plans.

• You will be responsible for metrics, reporting on how your initiatives enhance team performance, from customer satisfaction to overall operational efficiency.

⛳️ Requirements

• Demonstrated, extensive knowledge and experience in Learning & Development, Quality Assurance, or Enablement, ideally within a SaaS or Customer Success context.

• A "People First" leadership approach with a proven history of developing and scaling global training or QA programs.

• Strong analytical capabilities, with the proficiency to utilize data and reporting to foster continuous improvement and demonstrate tangible impact.

• Exceptional communication and facilitation skills, enabling you to influence and inspire teams across various regions.

• Technical curiosity, with practical experience using LMS platforms and QA software to promote large-scale learning initiatives.

• A flexible, "Shoot for the Moon" attitude—you thrive in a fast-paced environment and are adept at navigating challenges.

🏝️ Benefits

• Remote work with flexible scheduling options.

• $50/month reimbursement for home phone/internet expenses while working remotely.

• Comprehensive health, dental, and vision insurance provided through UHC.

• Company-paid Short-Term Disability (STD), Long-Term Disability (LTD), and Basic Life Insurance at 1x salary up to $250,000.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available, with Booksy contributing $1,000 for individual coverage and $2,000 for employee plus coverage.

• Access to voluntary Accident/Hospital/Critical Illness plans.

• 401k plan with a 50% match on contributions up to 8%, paid annually, with a 3-year vesting period.

• Paid Time Off (PTO) for exempt employees is unlimited with managerial approval; non-exempt employees receive 160 hours/year (not eligible for rollover).

• Observation of 12 holidays per year.

• Parental leave of 12 weeks of paid time off.

• Employee Assistance Program (EAP) available.

• Voluntary Pet Insurance offered through Fetch.

• Financial wellness resources available through SoFi and Ladder.

• Discounts available via Perkspot.

• Booksy benefit of $50 per month to use on services provided in our app.

• Reimbursement for phone/internet expenses.