CRM Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Exceptional verbal and written communication abilities, demonstrating clarity and objectivity.

• Strong sense of empathy coupled with active listening skills.

• Innovative mindset, showcasing creativity and the initiative to devise solutions and manage various situations.

• Engaging, proactive, and team-oriented personality.

• A keen curiosity and motivation to explore new technologies, tools, and processes.

• Robust analytical capabilities with a flexible approach.

• Proficient in making data-driven decisions.

• Excellent organizational skills and meticulous attention to detail.

• Proficient in Excel.

• Experience with customer service and support software and platforms.

• Must be a resident of São Paulo or Rio de Janeiro.

• Proven experience in providing customer service and support through chat, particularly within technology or software firms.

• Knowledge of or experience in the real estate industry and its relevant processes is advantageous.

⛳️ Requirements

• Exceptional verbal and written communication abilities, demonstrating clarity and objectivity.

• Strong sense of empathy coupled with active listening skills.

• Innovative mindset, showcasing creativity and the initiative to devise solutions and manage various situations.

• Engaging, proactive, and team-oriented personality.

• A keen curiosity and motivation to explore new technologies, tools, and processes.

• Robust analytical capabilities with a flexible approach.

• Proficient in making data-driven decisions.

• Excellent organizational skills and meticulous attention to detail.

• Proficient in Excel.

• Experience with customer service and support software and platforms.

• Must be a resident of São Paulo or Rio de Janeiro.

• Proven experience in providing customer service and support through chat, particularly within technology or software firms.

• Knowledge of or experience in the real estate industry and its relevant processes is advantageous.

🏝️ Benefits

• Fully remote work, providing enhanced flexibility and improved quality of life.

• Meal allowance via iFood Card.

• SulAmérica health insurance coverage.

• Dental insurance.

• Access to Moodar, TotalPass, and Wellhub platforms dedicated to health, wellness, and quality of life.

• Feedz, a platform focused on employee engagement and experience.

• Home office stipend.

• Day off on your birthday.

• Annual bonus plan based on criteria established by the company.