CRM Specialist – Property Management

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Offer comprehensive administrative support to the business owner and assist in managing daily operational requirements.

• Evaluate Aspire records and workflows to set priorities for cleanup and enhancements.

• Examine outstanding work tickets and incomplete records, identify missing data, and coordinate follow-ups to ensure accurate and timely billing.

• Enhance the accuracy and consistency of customer, property, service, and job information across various divisions.

• Create repeatable processes for recurring services, documentation of services, and administrative follow-through.

• Document established workflows in clear and practical procedures.

• Provide succinct progress updates, highlight decisions that need input, and propose solutions to ongoing administrative challenges.

• Organize and maintain business information using Aspire and Google Sheets.

• Assist in the coordination and organization of multiple accounts and projects concurrently.

• Identify administrative obstacles, employ critical thinking, and independently devise practical solutions.

• Collaborate with the business owner and team members effectively.

• Ensure accuracy, organization, and consistency in all assigned administrative tasks.

⛳️ Requirements

• Practical experience in managing work tickets, ensuring accurate records, and supporting service workflows and billing preparation in Aspire.

• Capability to investigate workflow issues, identify gaps, and work with the team to coordinate solutions.

• Experience in implementation or system configuration is advantageous.

• Proficient in organizing, maintaining, and managing business information utilizing Google Sheets.

• Background in providing general administrative support to business owners within the home services sector.

• At least 2 years of relevant experience, with familiarity in landscaping, grounds maintenance, or property management operations.

• Ability to manage administrative duties across multiple accounts or projects.

• Strong attention to detail along with critical thinking and problem-solving skills.

• Initiative to work autonomously without constant oversight.

• Native or near-native proficiency in English.

• Effective collaboration with teams and clear communication with business owners and colleagues.

• Reliable home office setup.

• Stable internet connection.

• Capability to maintain consistent availability during designated working hours.

• Proactive communication, meeting deadlines, and taking ownership of responsibilities while working remotely are essential.

• Submission of a resume and a brief 1-minute introductory video is required.

🏝️ Benefits

• Flexible scheduling during standard business hours.

• Part-time schedule offering 20+ hours per week.

• Opportunity for remote work.

• No requirement for weekend or evening availability.